L2R RETURN AND EXCHANGE POLICY

Free returns and exchanges on all orders included Sales items !

L2R offers free returns and exchanges on any unworn and unwashed or defective merchandise.

Returns and exchanges are accepted within 14 days of package arrival date.

RETURNS & EXCHANGES - EASY AS 1-2-3

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

1. To initiate a return or exchange, you just need to use the chat button on the website, or send an email to contact@l2rthelabel.com, or reply to your order confirmation email with:

  • Your name
  • Your order number
  • Reason for return

A customer representative will get back to you with confirmation within the next business day.

A return label will be issued right away and emailed to you.

2. Please fill out the return form and use the eco-friendly compostable mailer bag, both included with your purchase, to send back your purchase. If you cannot print the return label, please let a customer representative know by email contact@l2rthelabel.com.

3. Returns are quickly processed within 24 hours after reception of the item. Once your return has been processed, you will automatically receive a notification and your refund. 

LOST PACKAGE?

We ship via UPS or USPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you. 

We cannot be held responsible for packages once proof of delivery is generated.

For domestic packages we ask UPS and USPS to require a signature for orders over 500 USD.

If you would like to either waive this requirement, or if you would like to ask for a signature for less than 500 USD please contact us at contact@l2rthebel.com and include your order number.

Once the carriers have hold of the package, we cannot be responsible for delivered items that have been lost or stolen.