L2R RETURN AND EXCHANGE POLICY
Full-priced items are eligible to be returned for a refund, exchange, or store credit.
Items purchased with a discount code or a promo code are eligible for a refund, exchange, or store credit.
All final sale items are ineligible for a return of any kind (refund, exchange, store credit).
L2R offers free returns and exchanges on any unworn and unwashed or defective merchandise.
Returns and exchanges are accepted within 14 days of package arrival date.
There is a $5 return processing fee applied to all returns which will be deducted from the refund.
All items must be unworn, with tags attached, and in their original slider pouch packaging along with the order packing slip. A fee will be applied if these conditions are not met.
We reserve the right to refuse a return for any reason or charge a restocking/cleaning fee.
All final sale items are ineligible for a return of any kind (refund, exchange, store credit).
RETURNS & EXCHANGES - EASY AS 1-2-3
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
1. To initiate a return or exchange, you just need to use the chat button on the website, or send an email to contact@l2rthelabel.com, or reply to your order confirmation email with:
- Your name
- Your order number
- Reason for return
A customer representative will get back to you with confirmation within the next business day.
A return label will be issued right away and emailed to you.
2. Please fill out the return form and send back your purchase. If you cannot print the return label, please let a customer representative know by email contact@l2rthelabel.com.
3. Returns are quickly processed within 24 hours after reception of the item. Once your return has been processed, you will automatically receive a notification and your refund.
There is a $5 return processing fee applied to all returns which will be deducted from the refund.
REFUND
Returns are free, meaning we send a free return label to ship the item back to us.
Returns can be tracked using the tracking number associated with your return label.
Domestic returns are shipped via USPS.
International returns are shipped via UPS, DHL, or USPS.
24 to 48 hours after reception of the item, it is inspected, and the refund is submitted. An email notification is automatically sent to notify that your refund is on its way.
Full-priced items are eligible to be returned for a refund, exchange, or store credit.
Items purchased with a discount code or a promo code are eligible for a refund, exchange, or store credit.
All final sale items are ineligible for a return of any kind (refund, exchange, store credit).
WE DO NOT REFUND THE ORIGINAL SHIPPING FEES.
FOR INTERNATIONAL ORDERS, WE DO NOT REFUND THE DUTIES AND TAXES FEES.
There is a $5 return processing fee applied to all returns which will be deducted from the refund.
LOST PACKAGE?
We ship via UPS, DHL, or USPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
For domestic US packages we ask UPS and USPS to require a signature for orders over 500 USD.
If you would like to either waive this requirement, or if you would like to ask for a signature for less than 500 USD please contact us at contact@l2rthebel.com and include your order number.
Once the carriers have hold of the package, we cannot be responsible for delivered items that have been lost or stolen.
