L2R RETURN AND EXCHANGE POLICY

Free returns and exchanges on all orders!

L2R offers free returns and exchanges on any unworn and unwashed or defective merchandise, Returns and exchanges are accepted within 14 days of package arrival date or of date of purchase at a POS (Point Of Sale).

Merchandise received past 14 days of delivery date will automatically receive a store credit.

Please note that personalized and bespoke Items cannot be returned or exchanged.

RETURNS & EXCHANGES - PROCESS

We have a 14-day return and exchange policy starting from the date you receive your package. Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 2-3 weeks.


To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To initiate a return or exchange, you must first contact a Customer Representative at contact@l2rthelabel.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s).

For exchanges, please specify the new style /color / size you wish to receive.

L2R reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deteriorations that occur with use will not be regarded defective. We do not replace products that have previously been replaced.

 

Please note that availability of the replacement item is not guaranteed.

 

To complete your return or exchange, please fill out the included Return Form. For exchanges, specify the exchange item and the new style / color / size on the return/exchange form, and include both this completed form, and your receipt of purchase, in your return package. 

If you are shipping a return or exchange to us using your own mail carrier (at your cost), we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with contact@l2rthelabel.com on the same email thread where you initiated the request).

Save the shipping receipt for your records.

Once your return has been processed, you will automatically receive a notification.

WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:

 

6080 jericho tpke.
STE. 101
COMMACK, NY 11725

 

SALE TERMS

All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders.

No returns, exchanges, or store credit. No exceptions.

LOST PACKAGE?

We ship via UPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you. 

We cannot be held responsible for packages once proof of delivery is generated.

For domestic packages we ask UPS to require a signature for orders over 1,500 USD.

If you would like to either waive this requirement, or if you would like to ask for a signature for less than 1,500 USD please contact us at contact@l2rthebel.com and include your order number.

Once the carriers have hold of the package, we cannot be responsible for delivered items that have been lost or stolen.